Shipping Policy

Thank you for shopping with Myshka's Toy Box. This Shipping Policy explains how we process and deliver your orders within the UK.

1. UK Delivery

We currently offer delivery within the United Kingdom.

The delivery option available for your order will depend on the size and weight of the products purchased.

Standard Delivery

Large Letter — Royal Mail Tracked 48: £3.00

Parcel — Royal Mail Tracked 48: £4.00

Express Delivery

Large Letter — Royal Mail Tracked 24: £4.00

Parcel — Royal Mail Tracked 24: £5.00

The appropriate delivery options and costs will be displayed at checkout.

2. Order Processing

We aim to process and dispatch orders within 3–5 business days after payment has been received.

Orders placed on weekends or UK public holidays will normally be processed on the next business day.

During particularly busy periods, promotional events or periods of unusually high demand, dispatch may take longer. If we expect a significant delay, we will contact you where appropriate.

3. Delivery Times

Royal Mail Tracked 48 and Tracked 24 services are delivery services provided by Royal Mail.

Delivery times are estimates and are not guaranteed unless a guaranteed service has been expressly agreed.

The stated delivery service begins once your order has been dispatched. The 3–5 business day processing period is in addition to the Royal Mail delivery timeframe.

Delivery may occasionally take longer because of circumstances outside our reasonable control, including severe weather, postal disruption, strikes, public holidays or other unforeseen events.

Where no specific delivery period has been agreed, UK consumer law generally requires goods to be delivered without undue delay and no later than 30 days after the contract is entered into.

4. Tracking

All delivery services offered by Myshka's Toy Box use Royal Mail tracked services.

Once your order has been dispatched, you will receive tracking information where an email address has been provided and tracking information is available.

Please allow some time for Royal Mail's tracking information to become active after dispatch.

If your tracking information has not updated for an extended period, please contact us at:

myshkastoybox@gmail.com

5. Delivery Address

Please check your delivery address carefully before completing your order.

We cannot guarantee that we will be able to change the delivery address after an order has been dispatched.

If you provide an incorrect or incomplete address and the parcel is returned to us, additional postage may be required to resend the order.

Nothing in this section affects your statutory consumer rights.

6. Missed Deliveries

If Royal Mail attempts delivery when nobody is available, they may leave the item in a safe place, with a neighbour, at a collection point or make another delivery attempt, depending on the circumstances and the service used.

Please follow any instructions provided by Royal Mail.

7. Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us so that we can investigate.

Email: myshkastoybox@gmail.com

Please include your order number and, where available, your Royal Mail tracking number.

We will work with Royal Mail to investigate delayed or missing orders.

Your statutory consumer rights remain unaffected if an order is lost, damaged or delivered late.

8. Damaged Parcels

If your parcel arrives visibly damaged, please contact us as soon as reasonably possible.

Where possible, please provide photographs of:

• The outer packaging.

• Any visible damage.

• The product inside the packaging.

• Your order number.

This information can help us investigate the issue with Royal Mail.

9. Faulty, Damaged or Incorrect Products

If you receive the wrong product, a faulty product or a product damaged in transit, please contact us.

We will assess the issue and provide the appropriate remedy in accordance with your statutory consumer rights.

Products must be as described, of satisfactory quality and fit for purpose. Your statutory rights cannot be excluded by this Shipping Policy.

10. Changes to This Shipping Policy

We may update this Shipping Policy from time to time.

The version applicable to your order will be the version displayed on our website at the time you place your order.

11. Contact Us

If you have any questions about delivery or your order, please contact:

Myshka's Toy Box
Jessica Murray t/a Myshka's Toy Box

8 Barlea Ave, Manchester, M40 3WL

myshkastoybox@gmail.com

Last updated: 4 October 2026